Senior Guest Experience Support Specialist

CV. LISVIA (Lisma Holding Group) · 📍 Medan, Sumatera Utara · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 3000000 - 3500000

CV. LISVIA (Lisma Holding Group) is seeking a highly motivated and experienced Senior Guest Experience Support Specialist to join our team in Medan, Sumatera Utara. In this role, you will be responsible for ensuring that our guests have a memorable and enjoyable experience during their stay at our hotel. Your exceptional customer service skills and attention to detail will be crucial in delivering outstanding guest satisfaction.

We offer a competitive salary of IDR 3000000 - 3500000 per month, along with a comprehensive benefits package. If you are passionate about hospitality and dedicated to providing exceptional guest experiences, we encourage you to apply.

Join us and be part of a dynamic and growing team at CV. LISVIA!

📋 Tanggung Jawab Pekerjaan

Assist in the delivery of exceptional guest experiences by providing personalized service and support.,Handle guest inquiries, complaints, and requests in a professional and efficient manner.,Collaborate with other departments to ensure smooth and seamless guest experiences.,Maintain accurate and up-to-date guest records and information.,Monitor guest feedback and implement improvements to enhance guest satisfaction.,Assist in the organization and execution of special events and promotions to attract and retain guests.,Ensure compliance with hotel policies and procedures.,Provide training and support to junior staff to maintain high standards of guest service.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality, Tourism, or a related field.,Minimum of 3 years of experience in guest experience support or a similar role in the hospitality industry.,Strong knowledge of hotel operations and industry best practices.,Excellent communication and interpersonal skills.,Ability to work well under pressure and manage multiple tasks effectively.,Fluency in English and Bahasa Indonesia.,Previous experience in a leadership or supervisory role is a plus.,Certification in hospitality or customer service is a plus.

🛠️ Keahlian

Customer ServiceCommunicationProblem-SolvingTeamworkTime ManagementMultilingualismLeadership
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